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SoundDock® Portable digital music system

Sold from 2007 – 2014

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Product does not power on with battery power

If you are unable to turn on your product while it is unplugged and using only battery power, try the following:

Use only the Bose power supply intended for your product.

It is recommended to use only the Bose power supply included with your product. Using a third party power supply is not recommended. If it is necessary to connect a third party power supply, however, be sure the specs on the power supply match the power requirement found in your product specs.

Check if the battery is charged.

Be sure the battery is not depleted. For more information, see Checking the remaining battery charge.

Reset your product.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

Connect the product to AC power.

If the speaker is disconnected from AC power and unused for 14 days or more, it enters a protection mode to preserve battery power. This is typically the case with new products removed from the box. To reactivate the speaker, connect it to AC power.

Your product may need service.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service
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