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Low audio from product
If the volume level heard from your product is faint or quieter than normal, try the following:
Be sure the system is set up properly and all connections are secure.
A connection may have come loose or may be connected incorrectly. For more info, see Setting up your product.
Check the bass and treble controls for your product.
Be sure the bass and treble adjustments are not set too high or too low for your preferences. For more info, see Adjusting the tone controls on your product.
Reset your system
A reset is used to correct occasional product issues. It is not something that a product should require repeatedly. For more info, see Resetting your product.
Connect the audio/video device to a different input on the amplifier or receiver
Plug in to a different input section on the back of the receiver using the same cable(s) to determine if the input is the issue. Whichever section you connect to, select the same input using the receiver or remote control buttons to hear and/or see the device.
Check the condition of the speaker wires and be sure they are secure at both ends.
Check the speaker wires for any kinks, scratches, cuts or damage. Replace any damaged wires and check that they are securely connected at both ends.
Be sure the speakers are compatible with the receiver.
The receiver or speakers could get damaged if the speaker impedance does not match the receiver's output. Check the specifications on both the speaker and receiver's back panel or owner's guide to be sure the components are compatible.
If your bass module was replaced with another unit, determine if it has a dual-voltage switch.
A dual-voltage bass module will have a red switch near the power jack indicating whether it is set to operate on 115 or 230 Volts. If your bass module has a dual-voltage switch, be sure the correct voltage setting is shown. If you need to change the switch setting, unplug the bass module power cord, change the setting, then reconnect the power cord.
If the issue occurs with a certain source, select it below for more help.
TV
Cable/satellite box
Another device (i.e. Blu-ray player, game system, tablet, etc.)
Your product may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
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