Sound troubleshooting

Poor sound quality

  • Make sure the headphones are powered on and securely plugged into the headphone connector on the Apple® device
  • Try another StayHear+ tip size
  • Try another Apple device or music application

Poor or no noise reduction

  • Make sure the headphones power is switched on and the green mode indicator is on
  • Try another StayHear+ tip size; Make sure the tip sits comfortably yet securely in the bowl of the ear
  • Ensure that headphones are properly charged

No audio from microphone

  • Be sure the iPhone is not muted. Check the iPhone to see if the mute functionality has been enabled
  • Check the cellular reception of the phone. A poor or weak connection to the cell service could cause poor audio quality while on a call. Try the call again when the reception improves
  • Power cycle or reboot the device. The phone may have malfunctioned and might need to be reset
  • Try another phone call or Apple device

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