FREE NEXT DAY SHIPPING AND FREE RETURN SHIPPING

Sound troubleshooting

Poor sound quality

  • Make sure that the headphones are powered on and securely plugged into the headphone connector on your device
  • Try another StayHear+ tip size
  • Try another device or music application

Poor or no noise reduction

  • Make sure the headphones power is switched on and the green mode indicator is on
  • Try another StayHear®+ tip size; Make sure the tip sits comfortably yet securely in the bowl of the ear
  • Ensure that headphones are properly charged

No audio from microphone

  • Make sure that you’re using an Apple device with headphones made for Apple or a Samsung/Android device with headphones made for Samsung/Android. The microphone will not work if you are using the wrong headphones with your device
  • Make sure that the device is not muted. Check the device to see if the mute functionality has been enabled
  • Check the mobile reception of the phone. A poor or weak connection to the mobile service could cause poor audio quality while on a call. Try the call again when the reception improves
  • Power cycle or reboot the device. The device may have malfunctioned and might need to be reset
  • Try another phone call or device

Did this information help?

Great, thanks for the feedback. Please feel free to share additional comments below.
We’re sorry this page didn’t meet your expectations. Please tell us about your experience and/or what we could do better.
Submit
Thanks, we appreciate the additional feedback you’ve provided