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Sound troubleshooting

Applies to:

How can I adjust the bass and treble?

There are no adjustable tone controls on the Bose® system. Placing the system closer to a wall or corner will increase bass sound. To decrease bass, move the system away from the wall or corner

Why can I hear audio from only one speaker?

Make sure your audio source isn’t causing the problem. Try a different radio station or external Aux device

Try a reset. Turn off your system and unplug from power for 60 seconds. Once the system is reconnected to power, check to see if the issue is resolved

It appears that my system is turned on but there is no sound. What steps can I take to fix that?

Make sure nothing is plugged into the system’s headphone jack. Such a connection will mute the speakers

Try another audio source. The problem you’re experiencing could be caused by the audio source, such as FM radio or an external Aux device

Try a reset. Turn off your system and unplug from power for 60 seconds. Once reconnected to power, see if you are experiencing the same issue

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