Bose Connect app does not detect product

There are several Bose apps designed for different products. Your product works with the Bose Connect app . For more info, see Download the Bose Connect app for compatible products.

If the Bose Connect app cannot find your product, try first connecting your product to the smartphone using the Bluetooth menu in the smartphone. Once connected, try the app again. For help connecting a smartphone, see Connecting a Bluetooth device. If a connection still cannot be made, see Cannot connect a Bluetooth device.

In case an issue occurred with the app, uninstall it from your device, download and reinstall it, then try again.

When you first open the app, it asks for some permissions. These let the app find and control your product. If you already declined these, uninstall and reinstall the app. Then, when you open the app, allow the requested permissions when prompted.

Electronics, such as cell phones, tablets or computers, might need to be reset on occasion to correct minor issues. This is typically done by turning the device off, then powering it on again.

Product settings are not lost during this reset.

1. Power off your headphones, then wait 30 seconds.
2. Connect your headphones to a wall outlet using a USB charger, then wait 5 seconds.
3. Disconnect the USB cable from the headset, then wait 1 minute.
4. Power on your headphones and resume normal use.

Power on your headphones, then slide the Power switch up to the Bluetooth icon and hold it until you hear "Bluetooth device list cleared." Once cleared, your product is ready to connect a new device.

If the Bose app is not the latest version, it might be missing features or improvements. On your device, go to the app store, search for the app and select it. If an update is available, install it.

On a computer, visit btu.bose.com and follow the instructions to ensure your product has the latest features and enhancements. See Updating the software or firmware of your product.