Recently, we’ve heard from some customers who are experiencing audio synchronisation delays while watching videos. We know truly wireless headphones are subject to some latency between audio and video, but the feedback we received indicated that the product wasn’t performing how we expected.
A SoundSport Free software update is now available to improve audio/video synchronisation issues in most used cases. You can download the new software wirelessly through the Bose Connect app or by visiting btu.bose.com on your computer. If you own a Bluetooth device that fully supports Audio Video Distribution Transport Protocol (AVDTP), version 1.3 or later, you will benefit from this update. We have confirmed Apple iPhones and iPads use this protocol and we will continue to evaluate other popular Bluetooth devices. Audio/video synchronisation may also vary depending on the mobile app being viewed (e.g. Netflix, YouTube). We encourage you to use the most recent software for your mobile apps, Bluetooth devices and Bose headphones.
If you have any questions or concerns, we encourage you visit global.bose.com and contact us through your region, or follow us on Twitter @BoseService.