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My headphones will not charge

If you're having trouble charging your headphones, try the following:

  • Try connecting the charging cable to a different wall charger or wall outlet. If connected to a computer, try a different USB jack
  • Reseat the USB connection on the bottom of the right earphone to make sure the connection is secure

If the steps above did not resolve your issue, click the "Contact Us" link below to find the best support for your region.

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