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Bose® Bluetooth® headset update

Why update your headset?

Your Bose® Bluetooth® headset is designed to provide years of service with a wide range of mobile devices. Periodic updates may be needed to keep your headset compatible with products released after your headset's manufacture date.

Minimum system requirements

For Windows PC users:

  • 300 MHz processor (1 GHz for Vista or Windows 7) 32 or 64 bit
  • 128 MB RAM (Windows XP); 512 MB RAM (Vista Home Basic); 1 GB (other Vista editions and Windows 7 32 bit); 2 GB (Windows 7 64 bit)
  • Internet connection
  • 30 MB available hard disk space
  • USB 1.1, 2.0 or 3.0 port

For Mac users:

  • OS v10.5 (Leopard), v10.6 (Snow Leopard) or OS v10.7 (Lion)
  • Intel-based processor
  • 512 MB RAM (Leopard); 1 GB (Snow Leopard)
  • Internet connection
  • 40 MB available hard disk space
  • USB 1.1, 2.0 or 3.0 port

Preparation

First, download the Bose® SoundLink® around-ear Bluetooth® headphone update application to your computer.

Note for Windows users:

If you have multiple user accounts on your computer, you may be prompted to input administrator credentials in order to run the application.

Once downloaded, the application will prompt you to connect your headset to your computer with a micro-USB cable. You can use the charging cable provided in the product package or a similar cable you may already own.

Please make sure the Bose® Bluetooth® headset is fully charged before running the update application.

Start the application

For Windows:

In the File Download window, click Run or Save

If Run, follow the prompts to perform the update

If Save, select a location for saving the file (Bose_BT_Headset_Update.exe). Then start the application from your hard drive and follow the prompts to perform the update.

For Mac:

Wait for your computer to download the file. It will appear on your desktop as a hard drive icon.

A window should open. Drag the update application file to the desktop as indicated (If the window doesn't open, double-click the icon.)

Run the update application from your desktop and follow the prompts to perform the update.

Troubleshooting

Try the following before starting the updater application again:

Make sure your Internet connection is working properly

Make sure the USB cable is connected to your computer and to the Bose® Bluetooth® headset

Press and hold the Volume Up (+), Volume Down (-) and Call buttons simultaneously for at least 5 seconds until the battery indicator blinks green

If the problem persists, contact Bose Customer Support on 1-877-335-2073 (US) or 1-87-701-2175 (Canada).

The Help menu is available throughout the update process. From the Help menu, you can access:

Licence agreement: Review the licence agreement

Customer support information: View worldwide contact information for Bose

System information: View information about the current version of Bose® Bluetooth® headset software as well as system information for your computer and operating system

FAQs

What is the purpose of the Bose® Bluetooth® headset firmware update application?

This application allows for a simple, immediate software download directly to your computer and into the Bose® Bluetooth® headset.

Why might I need to upgrade my headset firmware?

Periodic updates may be needed to keep your Bose® Bluetooth® headset compatible with mobile devices released after your headset's manufacture date.

Can this update be accomplished on both PCs and Macs?

Yes. The PC or Mac used for the update must meet the minimum system requirements found on the download site.

How do I connect my Bose® Bluetooth® headset to my PC/Mac?

You can use the USB charging cable provided with the headset. Or, use any USB to micro-USB cable you may have, usually supplied with a digital camera or GPS.

Will this update affect my computer in any way?

While the application is running, it will create and utilise temporary working files. When the application has finished and closed, it will remove all temporary working files, leaving behind the driver and the downloaded application file (Windows machines only). The application file can be deleted from your computer after the update is complete, but we recommend leaving the driver installed on your computer to make future upgrades easier.

How long will the update take?

The update may take as long as five minutes to complete.