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Cannot connect Bluetooth® audio device

Applies to:

If you are unable to connect a Bluetooth device to play through your product:

Make sure that Bluetooth is turned on on your device. This is typically found in the Settings menu of the device under Bluetooth

If your device asks for a passcode to connect, make sure that the one you entered is correct. If you have never set a passcode, enter “0000” (four zeros)

Try moving your device closer to the speaker. Bluetooth range is about 9 metres. Range is reduced when interference is present, like walls or multiple Bluetooth devices in the same area

If two Bluetooth devices are already paired to the speaker, disable Bluetooth on one of the devices or take it out of range of the speaker. The speaker remembers the last eight paired devices but can only pair to two devices at a time

Go to the Bluetooth settings on your device, select the Bose speaker and choose to "forget" or "remove" the speaker. Next, briefly hold the Bluetooth button on the speaker until the light bar on the front of the system pulses blue. Then, try to pair the device again

Reset the device that you are trying to pair. This is typically done by rebooting/restarting it or removing the battery and/or power cable for one minute

Clear the Bose speaker's paired device memory by holding the Bluetooth button for about ten seconds until you hear a tone. Next, briefly hold the Bluetooth button on the speaker until the light bar on the front of the system pulses blue. Then, try to pair the device again

Reset the speaker by unplugging its power cable for 30 seconds

Try pairing another device. If the other device works, there may be an issue with the first device

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