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Cannot connect to Wi-Fi network

If your Bose product will not connect to your wireless network, try the following:

Make sure that the product is within range of your wireless router

Restart your mobile device and reopen the Bose Music app

Reset your Bose product by disconnecting its power cable for 30 seconds.

If you have connected previously but have since changed your network name, password or security type, try the Alternative Setup Method to update the network settings in the Bose Music app.

If using a mobile hotspot, compatibility can vary. While some hotspots may work, they are not recommended as there can be no, limited or inconsistent functionality

If feasible, connect some of your other wireless devices (i.e. Blu-ray player or gaming system) to your network using an Ethernet cable. This will increase wireless network bandwidth, which can improve performance of wireless devices on your network

If your system has been set up to work with more than one Wi-Fi network, it may take up to two minutes to connect, as the system attempts to connect to the most recently used network of the four it stores in its memory

Turn or reposition your router and/or nearby electronics that may cause interference (e.g. nearby wireless routers, cordless phones, microwaves, baby monitors or other similar appliances)

Log in to your router and try the suggestions below. If you make changes, reboot the router when finished by unplugging its power cable for 30 seconds.

  • Check for and install any available updates
  • Make sure that an "Enterprise" option is not selected as the router's security type. Try "WPA/WPA2" instead
  • Increase the number of devices allowed to connect to the router, in case it is set too low
  • If enabled, temporarily disable the router's firewall to determine whether a firewall setting is the issue
  • Try changing the channel that the router is broadcasting on 

Restore your Bose product's factory default settings, then open the Bose Music app and try setting it up again

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