FREE 1 – 2 DAY DELIVERY (orders of $30 or more) & FREE RETURNS

Frames will not charge

Make sure the pins on the charging cable are correctly aligned with the charging port on the Frames and magnetically snapped into place

Connecting charging cable to charging port

Make sure both ends of the charging cable are secure

If the Frames have been exposed to high or low temperatures, let the Frames return to room temperature and then try charging again

Try a different USB wall charger or computer

Did this information help?

Great, thanks for the feedback. Please feel free to share additional comments below.
We’re sorry this page didn’t meet your expectations. Please tell us about your experience and/or what we could do better.
Thanks, we appreciate the additional feedback you’ve provided