Try the following:
My iPod® will not charge when docked. What should I do?
- Make sure to remove any protective cases or covers from your iPod®
- Try resetting your iPod®. Depending on your model, you should refer to Apple® support to perform this task
- Reset your SoundDock® system. Unplug the system from the power for 60 seconds. Remove the battery. Plug the system in without the battery, and see if the iPod® will charge
My iPod® doesn’t fit in my SoundDock® system. Do I need a different insert?
- Make sure to remove any protective cases or covers from your iPod®. Docking your iPod® in its case or cover will prevent it from fitting and can also result in no audio