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Microphone is not working

Applies to:

  • QuietComfort® 15 Acoustic Noise Cancelling® headphones

If the microphone is not working, try the following:

Not all features and functions are compatible with all devices. For Apple® devices, see Apple compatible devices. For Samsung Galaxy devices, see Samsung Galaxy compatible devices.

Make sure both ends of the audio cable are firmly connected

Make sure the port holes on the earcup are not blocked

Make another phone call

Try another compatible device

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