FREE DELIVERY & FREE RETURNS
 

No sound from speaker

If your speaker is not playing any sound, try the following to resolve your issue:

Make sure the volume of the system is turned up. Using the remote, increase the volume. You should see the LED flashing on the front of the speaker when the system is receiving a remote command

Make sure that the cable connecting the speaker to the TV is securely pushed in on both ends

If you’re trying to hear audio from a TV, make sure that the TV’s audio output is set correctly. In the TV menu, navigate to the audio/sound settings, and look for a TV Speakers or Audio Output setting. The TV speakers may need to be turned off and the output may need to be set to Fixed or External Speakers.

Note: If there is no fixed output option available for your TV, you might need to turn up the volume of your TV to hear it through the Bose speaker—even if the TV speakers are turned off.

Try connecting your speaker directly to your audio device. For example, instead of connecting to the output of the TV, temporarily connect the speaker to the output of the cable or satellite box. This can help determine if the speaker itself is working, and the issue is the output setting of the TV

Connect your speaker to a Bluetooth device. If you are able to get Bluetooth audio but not audio from your TV, the issue may be in your TV settings or the connection to the TV.

If you’re still having an issue with your speaker, please Contact Us.

Did this information help?

Great, thanks for the feedback. Please feel free to share additional comments below.
We’re sorry this page didn’t meet your expectations. Please tell us about your experience and/or what we could do better.
Submit
Thanks, we appreciate the additional feedback you’ve provided