FREE NEXT DAY SHIPPING AND FREE RETURN SHIPPING

Remote button troubleshooting

Device is not responding to remote button commands

  • Make sure the headphones are securely plugged into the headphone jack on the phone
  • Verify that the headphone jack is free of debris. Use a torch to see if any lint or other debris may be hindering the connection of the headset to the phone
  • Remove and reseat the input cable from the phone. The input cable may have come loose or may not be inserted properly
  • Try using the headset on a different phone. It is possible that the phone is not compatible with the headset

Did this information help?

Great, thanks for the feedback. Please feel free to share additional comments below.
We’re sorry this page didn’t meet your expectations. Please tell us about your experience and/or what we could do better.
Submit
Thanks, we appreciate the additional feedback you’ve provided