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Sleepbuds will not connect to mobile device

If your sleepbuds will not connect to your mobile device, here are a few things you can try:

Place the sleepbuds in the charging case making sure they are seated in the case correctly. Wait for the sleepbuds' charging lights to slowly blink white then remove them from the charging case and try connecting them to your device again

Make sure the sleepbuds are sufficiently charged

On your device, turn off Bluetooth® and then turn it back on again. Try connecting again

On your device, toggle Aeroplane mode on then off. Try connecting again

Close the Bose Sleep app and reopen it

On iOS, double tap the Home button, and swipe away the Sleep app

On an Android device, press the Recents button and swipe away the Sleep app

Reboot your mobile device

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