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Speaker will not turn on when connected to AC power

If your speaker will not turn on when connected to AC power, try the following:

Make sure your speaker is connected to a working power outlet

Make sure both ends of the charging cable are firmly connected

Try another USB charging cable

Try another USB wall charger or powered computer USB port

If you are using a surge protector or multi-outlet converter, try plugging directly into the socket

Put the product into Ship Mode to reset it (your settings and stored devices will not be erased):

Connect the speaker's power cable

Press and hold the Multi-function button for 10 seconds

While continuing to hold the Multi-function button, unplug the speaker from power

Release the Multi-function button

Reconnect the power cable and test the speaker

Click here to check for and install any available updates for your speaker. Try this even if your speaker will not turn on 

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