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Manually updating your speaker

Before you begin

From time to time, updates will be available for your speaker. Updates happen automatically when connected to the Bose Music app and to a Wi-Fi® network with Internet access.

If you’re experiencing issues with an update, you can update manually by following the steps below.

Manually updating with a USB cable

If your computer has a USB-C port, you can use the cable supplied with the speaker. Otherwise, you will need a USB-A to USB-C cable to perform these steps.

USB-A to micro USB cable

Click the button below to download the update file

At the prompt, click SAVE to save the product_update.zip file to your desktop (do not rename the file). If you do not see the prompt, the file may have been downloaded automatically. Look for the product_update.zip file in the footer or header of your browser window or in your Downloads folder

Connect a USB cable from your computer to the USB-C jack on the back of the speaker

Make sure the speaker is on, then reboot it by pressing and holding the Play/Pause button for ten seconds. Wait for the speaker to fully boot up (the light ring will pulse white for up to 30 seconds during boot up).

Press and hold the Volume - and Volume + buttons for five seconds to enter service mode. The speaker’s display will show a countdown

Using your web browser (preferably Chrome or Safari), go to http://203.0.113.1:17008/update.html
Note: This link will only work if your system is powered on and connected to a USB port on your computer.

At the update screen, select “Choose File”

System Wi-Fi Update screen

In the file selection window, find and select the product_support.zip file that you downloaded in step 2. Once selected, the file name appears in the field to the right of the “Choose File” button

Click “UPLOAD” and wait while the update installs. The light bar will show an animation going from the left to the right while the update is installing

Once installed, your speaker will reboot

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