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Product does not power on with battery power
If you are unable to turn on your product while it is unplugged and using only battery power, try the following:
Connect your product to a power outlet to exit battery protection mode.
If your product is not connected to a power outlet and not used for 24 days, it enters protection mode to preserve the battery life. New products are often in this mode since they typically stay in a box for more than 24 days.
Use only the Bose power supply intended for your product.
It is recommended to use only the Bose power supply included with your product. Using a third party power supply is not recommended. If it is necessary to connect a third party power supply, however, be sure the specs on the power supply match the power requirement found in your product specs.
Check if the battery is charged.
Be sure the battery is not depleted. For more information, see Checking the remaining battery charge.
Check if tones are heard when disconnecting and reconnecting power.
When disconnecting the power cord, a tone should play from the left speaker; when reconnecting the cord, a tone should play from the right speaker. If a tone is not heard, service is needed. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
Your product may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
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