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Low audio from product
If the volume level heard from your product is faint or quieter than normal, try the following:
Determine if the problem is specifically related to bass performance.
If there is too little bass, see Too little bass or too much treble from product.
If there is too much bass, see Too much bass or too little treble from product.
If there is too much bass, see Too much bass or too little treble from product.
Be sure the system is set up properly and all connections are secure.
A connection may have come loose or may be connected incorrectly. For more info, see Setting up your product.
Be sure the speaker is oriented properly for the listening area.
Position the speaker to project sound in the direction of the listening area. If positioned incorrectly, sound coverage can lack in certain listening areas. The speaker can be placed flat verically, tilted back / angled upward vertically or tilted back / angled upward horizontally. Additionally, the bottom of the speaker includes an adapter for mounting on a speaker stand that has a 35 mm pole.
Turn up the volume of the connected device.
Set the device volume to 90–100% to send a strong signal to your product. Then, use your product to adjust the volume level.
Check the source volume level.
The source volume may be set too low or it may be muted. If it has a power switch or volume control, be sure it is on and set to the desired level.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.
Plug in a different audio source.
Connected a different audio source to determine if the issue is related to the source: If audio is being sent to your system from a a microphone, try a different microphone; if an instrument is connected, try a different instrument.
Try a different output on the mixer or audio source.
If the audio source has more than one output (i.e. a mixer with main and aux outputs), connect to another output with the same cables to determine if the output is the issue.
Replace the input cables.
Try different input cables using the same source and same channel. If this solves the problem, the original cables may be defective.
Try a different powered speaker or sound system.
If available, connect a to different powered speaker to determine if the issue is related to the audio source or connecting cables.
Check for and install any available product updates.
On a computer, visit btu.bose.com and follow the instructions to ensure your product has the latest features and enhancements. See Updating the software or firmware of your product.
Your product may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
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