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QuietComfort® 3 Acoustic Noise Cancelling™ headphones

Sold from 2006 – 2015

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Product will not turn on

If your product appears to be receiving power but won't power on as expected:

If your product has been in extreme hot or cold temperature, wait until it reaches room temperature.

If the battery temperature is beyond the operating temperature range, wait until the product reaches room temperature, then try again.

Check if the battery has charge.

If the rechargeable battery does not have enough charge, it will not power your product. For more info see, Checking the remaining battery charge.

Check if the battery is securely connected.

If the battery is not connected corrected, it will not properly power the headset. For more info, see Replacing the battery in your product.

Your product may need service.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service
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