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SoundLink® around-ear Bluetooth® headphones

Sold from 2015 – 2015

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No audio from product

If your product seems to be set up properly but does not produce sound, try the following:

Confirm the headset is connected to the Bluetooth device.

Power on the headset, then press any button to view the Bluetooth and battery lights. If the Bluetooth light is flashing or not lit, the headset is not connected. Try reconnecting the headset in the Bluetooth settings of the device. If is still doesn't connect, see Cannot connect a Bluetooth device.

Reboot the Bluetooth® device.

Electronics might need to be reset on occasion to correct minor issues. This is typically done by shutting down the device, then powering it on again.

Be sure your product is within 33 feet (10 meters) of the Bluetooth® device.

Bluetooth range is about 33' (10 m). This range can be reduced by obstacles (i.e. walls, doors, pockets, nearby Bluetooth devices, etc.). Try moving the device and product closer together.

Try connecting the device with the included audio cable.

Unplug the Bluetooth® module from the earcup and connect the included audio cable instead. If the issue is resolved using the audio cable, the issue is with the wireless connection.

Try a different app.

If the issue only occurs with a particular app, it is likely related to the app or app settings.

Determine if the issue occurs with another Bluetooth® device.

The source device currently paired to your product may be causing the issue. Try pairing a different Bluetooth source to see if the issue is isolated to that device.

Clear your product's memory of previously paired Bluetooth® devices, then reconnect.

Your product remembers the last several devices it connected to so it can quickly reconnect to them. In case of an issue with the device memory, clear its Bluetooth pairing list, then reconnect your device. For more information, see Clearing the product memory of paired Bluetooth devices and Connecting a Bluetooth device.

Remove your product from the memory of the Bluetooth® device, then try again.

In the Bluetooth settings of the Bluetooth device, find the list of previously connected products. Remove your product from the list, then reconnect it to the device. For more info, see Connecting a Bluetooth device.

Reset your product.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.
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