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Companion® 2 multimedia speaker system

Sold from 2004 – 2016

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No audio from product

If your product seems to be set up properly but does not produce sound, try the following:

Be sure the system is set up properly and all connections are secure.

A connection may have come loose or may be connected incorrectly. For more info, see Setting up your product.

In the TV menu, look for applicable audio/sound settings.

Many TVs have a menu setting that allows audio to be sent to speakers other than the TV speakers. In the TV menu, navigate to sound settings and look for a TV Speakers or Audio Output option (or something similar). The TV speakers may need to be turned off and the output may need to be set to Fixed or External Speakers. (Tip: If there is no fixed output option, you might need to turn up the TV volume to max to hear it through your Bose speakers—even if the TV speakers are turned off.)

Check the volume level of the Bose system.

Be sure the system volume is not turned down. Using the volume control, gradually increase the volume level.

Be sure nothing is connected to the headphone jack.

The speakers are automatically muted when headphones (or any cable with an 1/8-inch stereo plug) are connected to the system.

Try a different app.

If the issue only occurs with a particular app, it is likely related to the app or app settings.

Try connecting a different audio device.

If available, connect another audio device using the same cables and connections to determine if the issue is related to the first device or its settings.

Try another input on the Bose system.

The input may be defective; try another input (it is ok to use a different type of input, for example analog instead of digital or digital coax instead of digital optical). If the problem only occurs on one input, that input may be defective. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service

Your speakers may need service.

If the steps provided do not resolve your issue, your speakers may need service. Follow the link for more information on how to service your speakers. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service
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