No audio from product

A connection may have come loose or may be incorrect. Check the seating and location of the interconnect cables at both ends. For information system connections, see Setting up your product.

A connection may have come loose or may be connected incorrectly. For more info, see Setting up your product.

Many TVs have a menu setting that allows audio to be sent to speakers other than the TV speakers. In the TV menu, navigate to sound settings and look for a TV Speakers or Audio Output option (or something similar). The TV speakers may need to be turned off and the output may need to be set to Fixed or External Speakers. (Tip: If there is no fixed output option, you might need to turn up the TV volume to max to hear it through your Bose speakers—even if the TV speakers are turned off.)

Be sure the system volume is not turned down. Using the volume control, gradually increase the volume level.

Set the device volume to 90–100% to send a strong signal to your product. Then, use your product to adjust the volume level.

Try replacing the cables that connect your product. If no issue is heard with new cables, the first set of cables is the issue.

If available, connect another audio device using the same cables and connections to determine if the issue is related to the first device or its settings.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service