Cannot control another device using the Bose remote

If the remote does not control your system, see Remote is intermittent or does not control your Bose product.

Some functions on the Bose remote change if the source is changed. Press the desired source button on the remote to be sure it is in the proper mode to operate that device.

Check if the original remote control for the device can control it. If it cannot, there may be an issue with the device.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

In case a setting change or error occurred with the remote—or if the device you are trying to control updated and now requires a different code—try reprogramming your remote to control your devices. For more info, see Programming your remote.

Your Bose system controls devices via IR (infrared). So, if the device cannot accept IR commands, your Bose system cannot control it. While home theater devices are commonly controlled by IR, there are a number of devices that are controlled by RF (radio frequency) or Bluetooth®. Additionally, some devices have remote control options in the device menu where you can select how you want to control the device (i.e. via IR or RF). Check if the device you want to control accepts IRs commands or has related menu settings.

Tip: Find the remote that came with the device. If there is a translucent plastic piece at the top end of the remote, it likely uses IR. However, if you cover that piece with your hand and the remote still controls the device, it might be in RF or Bluetooth mode.

Universal remotes, like your Bose remote, might control all or only certain functions of the various devices they can be programmed to control. Certain device features might only be accessible using the remote that came with the device.