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Interface module light is always red
If the light on your system interface module shows the system is in standby (indicated by a red light) and will not turn on (indicated by a green light), try the following:
Be sure the remote is within range of the system.
The range of the remote is 20 feet
Make sure the correct button is pressed.
Be careful to press the On/Off button to turn the system on. If a source button is pressed, or if multiple buttons are pressed at the same time, the system will will not turn on.
Check that nothing is blocking the front of your product.
If the remote sensor on your product is fully or partially covered, it might not detect the commands from your remote control. If anything is blocking the front of your product, move it and check if the issue is resolved.
Be sure the remote control sensor on your product is not in direct light.
If the remote sensor on your product is in a very bright area (i.e. in excessive sunlight or lighting, nearby a bright TV or laptop screen, etc.), the light interference could affect the ability of your product to detect the IR light commands from your remote control. If there is excessive light on your product, try reducing it.
If you have not, remove the plastic film on the front of the interface module.
New units have a protective film covering the front of the interface module. Since the interface module detects commands from the remote control, be sure the film is removed to maximize the range of the remote.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.
Remove and reseat the interface module cable to ensure a firm connection.
Disconnect and reconnect the interface module connector at the back of the Acoustimass module. This connection is held in place by two thumbscrews which must be firmly tightened to ensure a proper connection. For information on connecting the system, see Setting up your product.
Your product may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
Your system may need service.
If the steps provided do not resolve your issue, your system may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
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