If you are unhappy with your Bose product, or it is not performing as you think it should, you may have rights to return the product under:
Who to contact if you are experiencing issues with the use, enjoyment or performance of your BOSE product:
If you are experiencing any issues with the use, enjoyment or performance of a product:
purchased on bose.com.au or direct from Bose over the phone, please call 1800 061 046 to discuss your return or exchange options with a customer service representative;
purchased at a Bose store or from a Bose authorised reseller, please contact them to discuss your return or exchange options. If your complaint relates to a manufacturing defect, or other fault covered by the Manufacturer's Warranty or your statutory rights against Bose, you can also contact Bose directly to discuss your concerns and options.
Please be aware that Bose stores and Bose authorised resellers cannot, unfortunately, accept returns or exchanges of products purchased from bose.com.au or direct from Bose by phone. These should be returned directly to Bose.