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Intermittent audio from product
If the sound played from your product cuts in and out, plays inconsistently or is choppy-sounding, try the following:
Be sure the system is set up properly and all connections are secure.
A connection may have come loose or may be connected incorrectly. For more info, see Setting up your product.
Check for and install any available product updates.
On a computer, visit btu.bose.com and follow the instructions to ensure your product has the latest features and enhancements. See Updating the software or firmware of your product.
Plug in a different audio source.
Connected a different audio source to determine if the issue is related to the source: If audio is being sent to your system from a a microphone, try a different microphone; if an instrument is connected, try a different instrument.
Try a different output on the mixer or audio source.
If the audio source has more than one output (i.e. a mixer with main and aux outputs), connect to another output with the same cables to determine if the output is the issue.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.
Replace the input cables.
Try different input cables using the same source and same channel. If this solves the problem, the original cables may be defective.
Try a different powered speaker or sound system.
If available, connect a to different powered speaker to determine if the issue is related to the audio source or connecting cables.
Plug in to a different input on your product.
Determine if the issue is related to a particular input by connecting the audio source to a different input using the same audio source and cable(s).
Your product may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
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